Cocobet Casino Data Protection

At Cocobet Online Casino, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access our platform, register an account, or use any of our services — including our casino games, sportsbook, live casino, and mobile features. By using our website at cocobet.win, you acknowledge that you have read and understood this policy. We encourage you to review it carefully before proceeding.

1. Who We Are

Our Cocobet Online Casino platform is operated by NewEra Information Technology N.V., a company incorporated in Curaçao under Company Number 163214, with its registered address at Zuikertuintjeweg Z/N, Curaçao. Our payment services are handled by our payment agent, Eris Mundi Limited, registered in Cyprus under HE 462973. We hold a valid gaming licence issued by the Curaçao Gaming Authority (CGA), Licence No. OGL/2024/135/0139, issued on 21 June 2024. As the data controller, we are responsible for your personal data and its lawful processing at all times.

2. Information We Collect

When you register, log in, or interact with our services — including when you use the Cocobet casino login — we may collect a range of personal and technical information to ensure smooth, secure, and compliant service delivery. We collect the following categories of data:

• Registration data: Your full name, date of birth, email address, residential address, and phone number provided during account creation.
• Identity verification data: Government-issued identification documents, proof of address, and other materials required for KYC (Know Your Customer) compliance where applicable.
• Financial data: Payment method details, transaction history, deposit and withdrawal records.
• Login and activity data: IP address, device type, browser information, login timestamps, and session data when you perform a Cocobet login or access your account via the Cocobet app.
• Communications: Records of your interactions with our customer support team at support@cocobet.com or via live chat.
• Bonus and promotional data: Information related to your use of a Cocobet bonus, any Cocobet no deposit bonus offers, free spins, cashback rewards, and VIP Club participation.

3. How We Use Your Information

We at Cocobet Casino use the data we collect for specific, lawful, and transparent purposes. We do not use your data beyond what is necessary to provide our services and fulfil our legal obligations. Our primary purposes include:

• Creating and managing your casino account, enabling you to access the Cocobet casino login and all platform features.
• Processing your deposits and withdrawals, including via cryptocurrency and fiat payment methods.
• Verifying your identity and age in accordance with our licensing obligations.
• Communicating with you about your account, transactions, and support queries.
• Providing you with relevant promotional offers, such as the Cocobet casino bonus, free spins, leaderboard rewards, and VIP programme updates.
• Detecting and preventing fraud, money laundering, and other unlawful activities.
• Complying with legal and regulatory obligations under our Curaçao gaming licence.
• Improving our website, services, and the Cocobet casino app based on your usage patterns and feedback.

4. Legal Basis for Processing

We process your personal data only when we have a valid legal basis to do so. At Cocobet Online Casino, our processing is typically based on one or more of the following:

• Contractual necessity: Processing required to deliver the services you have registered for.
• Legal obligation: Compliance with applicable laws and regulatory requirements.
• Legitimate interests: Fraud prevention, security monitoring, and service improvement.
• Consent: Where you have explicitly provided consent, for example for marketing communications.

5. Cookies and Tracking Technologies

Our Cocobet Casino website uses cookies and similar tracking technologies to enhance your browsing experience, maintain session continuity when you use the Cocobet slot login, and analyse platform traffic. We use both essential cookies (required for site functionality) and non-essential cookies (used for analytics and personalisation). You may manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our platform.

6. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers who assist us in operating our platform. At Cocobet Online Casino, these parties include:

• Our payment processing agent, Eris Mundi Limited, for handling financial transactions.
• Game and software providers, including NetEnt and other leading studios, to deliver gaming content.
• Identity verification and anti-fraud service providers.
• Regulatory authorities and law enforcement agencies when required by law.
• Our technical infrastructure and hosting providers operating under strict confidentiality agreements.

All third parties we work with are contractually obligated to handle your data securely and in accordance with applicable data protection standards.

7. Data Retention

We retain your personal data for as long as your account remains active or as required to fulfil the purposes described in this policy. Where we are legally required to retain data — for example, for anti-money laundering or gaming regulatory purposes — we will hold your records for the applicable mandatory retention period. Once that period expires, we securely delete or anonymise your data.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We at Cocobet Casino are committed to honouring these rights. You may be entitled to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data where no legal retention obligation applies.
• Object to or restrict certain types of processing.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with a relevant supervisory or data protection authority.

To exercise any of these rights, please contact us directly at support@cocobet.com. We will respond to all verified requests within a reasonable timeframe.

9. Security of Your Data

We take the security of your personal information seriously. Our Cocobet Online Casino platform implements appropriate technical and organisational measures — including SSL encryption, secure access controls, and regular security assessments — to protect your data against unauthorised access, alteration, disclosure, or destruction. While we strive to apply the highest standards of data security, no system can guarantee absolute protection, and we encourage you to safeguard your account credentials at all times.

10. Responsible Gambling and Data Use

We may use your account data and activity history to support responsible gambling initiatives. At Cocobet Online Casino, we monitor gameplay patterns to identify potentially problematic behaviour and may reach out to you with information about self-exclusion tools, deposit limits, or cooling-off periods. Your safety is a priority to us, and we use data responsibly in service of that goal.

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of our services following such notification constitutes your acceptance of the revised policy. We recommend that you check this page periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to get in touch with our team. You can reach us via our 24/7 live support chat on the website or by emailing us directly at support@cocobet.com. We are here to assist you and will always respond with care and transparency.